We pride ourselves by giving our customers the best experience possible. Exceptional customer service is rare these days and we rely on such services to maintain a lifelong customer. The most important aspect of such service is reassurance. All our products are of the highest quality and are guaranteed to arrive as requested and in perfect condition. You have a 1 YEAR (365 days) to exchange or return your item, no questions asked. Yes an unmatched 365 DAY Return Policy, because we stand behind our products!
Returns, Replacements, & Exchanges
If the order is incomplete or damaged in any way, don't despair. We are here to help and will go above and beyond to get you another item immediately with a pre-paid return label for the one you have now. Please contact us via email help@musicboxattic.com or phone (866)622-8842 to discuss details.
Replacements / Exchanges
First, contact us about the issue for replacement or exchange. We will immediately process and ship out the replacement order within 24 hrs. A pre-paid return label will be included in the shipment. Please use the new shipping box along with the pre-paid label to send back the exchange or damaged item(s). Please note Custom Mechanical Movement Orders are NOT REFUNDABLE. The process to make the custom movement with a factory is very unique and your song is one of a kind and can't be returned or resold, therefore it is None Refundable.
Returns / Refunds
First contact us for AUTHORIZATION for a return / refund. Once obtained, please return item to the address below. Please reference original order number: Music Box Attic C/O Returns "order number" 8511 Canoga Ave Unit #B Canoga Park, CA 91304 Please note the following:
- Orders that were fulfilled as requested and arrived in perfect condition and are being returned for refund at buyer's remorse (just didn't like it) are subject to a 15% restocking fee, but we strive not to charge you any restocking fee unless item has some custom work done to it.
- Orders for music boxes fitted with the electronic module (custom tune/song) are usually non-refundable type of orders due to the nature of the long and tedious customization they involve. We will always try to take care of our customers and will try to get it returned no matter what. We will do all we can to satisfy your end request.
- Custom Made Mechanical Movements are none refundable. If you ordered one you know the process is long and everything is approved prior to ordering.
- Shipping costs are non-refundable
- Any specialty item option (e.g. Engraving, Gift Wraps) are non-refundable.
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