Orders & Shipping
You can place an order in four ways.
- Order online at www.musicboxattic.com.
- Call us at (866) 622-8842.
- Email us at email@example.com and we will send you a PayPal money request and an order confirmation.
- Engage our live chat feature. We will take the order and send you a link to pay securely online.
You will receive an order confirmation email that will allow you to create an account so that you can track and view all order details.
We ship from Canoga Park, CA. Depending on the shipping method you choose, it can be anywhere from 1 to 5 business days. You will see shipping estimates directly on the product page and during checkout.
Visit our shipping & returns information page to see your choices for both domestic and international orders. You will also see your options during the checkout process.
Yes, we offer international shipping and ship all over the world.*
*Please note there may be some locations we are unable to ship to due to restrictions. If you have concerns about whether we can ship to your location, please contact us directly.
You can follow the transit of your order after it has shipped from our warehouse. As soon as it ships, you will receive an email with the tracking number letting you know that your order has shipped and how you can keep track of it.
Your account has a link that you can click on anytime to view the status of your order. You can also contact us directly online via chat, email at firstname.lastname@example.org, or phone at (866) 622-8842.
Yes, but please contact us as soon as possible via chat, email at email@example.com, or phone at (866) 622-8842. We will be happy to work with you to apply the desired changes provided that your order has not yet shipped. Once it has, we will not be able to make additional changes.
Please call us during business hours (9 - 5 PST/ M - F) at (866) 622-8842, chat with us, or email us at firstname.lastname@example.org, and we will get back to you within 24 hours.
To cancel your order, please contact us immediately via chat, email at email@example.com, or phone at (866) 622-8842. If your order has shipped, you can send it back for a no-hassle refund depending on the type of order. Click here for further details on our return policy.
Payments & Pricing
We accept most forms of payment through our website. We accept all major credit cards as well as PayPal, Apple Pay (must be on an iOS device using the Safari browser) and Google Pay. View our shipping and returns policy for further details on other forms of accepted payments.
Yes — you can find more information about payment with our shipping and returns policy.
Yes, we do offer discounted prices on multiple/bulk item orders. Please contact us directly for exact pricing.
Yes, we do. Please contact us for wholesale pricing.
Not at this time. However, we are looking at this venue for future consideration. Check back with us for any updates.
We carry a huge inventory of music boxes of different shapes and sizes, jewelry boxes, snow globes, and more. You’re sure to find a style fit for every occasion imaginable. We have thousands of styles at any given moment available to choose from.
We also directly specialize in Handmade Sorrento music boxes from Italy, which are available in a variety of inlays.
We have several collections of jewelry boxes:
There's usually not a big distinction between the two. Our rule is that if the "music box" provides any space (aside from the space for the musical movement) it can also be referred to as a "music jewelry box". Although, the main difference between a standard jewelry box and a music jewelry box is one has music and the other does not.
The majority of our items require that you select a song from a list of available tunes located on the actual product page. Some items have pre-installed tunes, and those will be the only songs for that particular item.
Yes, we are able to accommodate custom inlaid Sorrento boxes as well as figurine-style items, globes, and other similar items that we sell on our website. We would need the design of the item as well as any drawings, details, and due dates first. For all other details, please contact us to discuss your project further.
Please note we do not make one single custom box, but if you are looking for custom music, we can do any song in any box within days. For details on pricing, please click here.
We have music boxes that range from $30 - $10,000. After a few hundred dollars, the price tends to increase as you incorporate a greater number of musical note movements. The bigger the mechanical movement inside the box, the more expensive the final product.
The majority of our music boxes are assembled in our facility in Canoga Park, CA. For that reason, differently sized movements can be installed, and every movement size (e.g. 18, 23 note, 30 note, etc.) has its own respective list of available songs.
Options & Extras
Yes, we do. It is an optional service we provide for your convenience located on any product page after the music selection.
Yes, we do offer engraving services. You can submit text in other languages, or even a photograph.
Yes, we do! We do direct-to-wood and on-the-box engraving.
You can see what an engraving looks like on one of our music boxes by viewing our sample page.
We have melodies from various genres of traditional tunes from Classical to children's Lullabies, Inspirational Gospel to pop.
Not at the current time. We are working on implementing advanced sorting features in the future.
Traditional music box movements are the magic behind the music box. There are physical components that create the sound, not digital.
Notes are for the musical pitches. To learn how this works in your music box, we have a guide for how a traditional music box works.
We have a visual and auditory guide to explain the differences between various movements.
As long as the music box has enough space for the musical movement, we should be able to accommodate your request. On the website you will find many boxes with just one option for the movement size; that is because it doesn't have a large enough compartment to fit a bigger-sized movement.
We carry the following brands: Reuge / Romance, Sankyo / Orpheus, and Yunsheng / Rhymes.
Yes, you can. Before you do, please contact us by email at firstname.lastname@example.org or by phone at (866) 622-8842. This is to ensure that your box is evaluated prior to sending it to us.
Custom Songs & Boxes
Yes, we can incorporate any sound, song, recording, or file you provide, or even a simple link from YouTube. We do this through our unique custom digital module. The music box will play the original version of the song, an instrumental, a unique version you might have, or we can even convert the song to play just like a mechanical music box movement.
The digital module can pretty much play anything that can be recorded, whether it’s from your child's recital, a personal message you recorded for someone, or just a special song you heard before. Regarding ideal file types, any file format should work, as it will always be converted to an mp3 format.
We do offer the ability to have a custom mechanical movement created for you. We have resources so you can learn how this process works.
Within the digital module option, you can choose to have your recorded file “converted” to sound like a music box. This is an optional, paid extra service.
No. Submitting a previously converted melody will save you money and speed up the delivery time frame.
You can submit the sound file in a few ways.
- If ordering online, you can upload it directly on the product page.
- You can email us at email@example.com (please reference the order number if you have one). For this option, you can attach the file directly or provide a link to the source file.
- If placing the order by phone, simply provide the details verbally during the order process.
Unfortunately, we are currently unable to provide a printed catalog. Our products and inventory count are constantly changing, so the only way to see what we have available in real-time is by looking at our website.
We have not ruled out creating a catalog, so feel free to check again in the future.
Yes! The best way to get our coupons is to sign up for our newsletter, where from time to time we offer discounts of up to 20% off. If you sign up right now, you will immediately receive a coupon for 10% off just for subscribing.
Sign up for our newsletter and receive immediate savings!
Not at this time — please contact The Music Box Repair Center, talk to Don and tell him the Music Box Attic staff sent you. He will help you.
Yes! We provide you with an unmatched, 100% no-questions-asked, 1-year/365-day guarantee or exchange policy. At any time within a year after your purchase, you can return or exchange your music box if you wish (please check our shipping and returns policy for further details).
You can also purchase a lifetime warranty for just a few extra bucks at checkout when you place your order, which covers pretty much everything you can think of even after that first year.
Your purchase with us will be hassle-free, and our after-purchase offers are the best you'll come across!
Unfortunately we do not offer any restoration services at this time.
No, we currently don’t offer appraisals on music boxes. If we choose to start offering this service in the future, we’ll let our customers know.
Music boxes are meant to last for decades, especially when you take proper care of them. Follow these care instructions to ensure that you can pass your box down for generations:
- Place your music box in a cool, dry place.
- Never expose your box to extreme temperatures or direct sunlight.
- Play your box occasionally to help maintain the movement module.
- Never touch the movement (internal music mechanism). Keep the movement free from fingerprints.
- Keep the lid closed unless it’s playing to prevent dust and other contaminants from entering the movement area.
- If your box is a winding box, you’ll have to be careful how you wind it up in order to avoid damaging the movement.
If you think you’ve mishandled your box in any way, you can reach out to our team for assistance.
To wind the movement for your box, start winding, but stop as soon as you detect even the slightest resistance. Don’t force your box to wind more than it should.
Have more questions? Call us at (866) 622-8842 to speak with the experts!