Online Since 1999 | Worldwide Shipping Lifetime Warranty
Toll Free: (866)622-8842 | Direct: (818)255-0871 CustomTunes
Music Box Attic, Inc., Music Boxes, North Hollywood, CA
  • Toll Free - (866)622-8842 | Direct/International - (818)255-0871
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Lifetime Warranty | Online Since 1999 | Worldwide Shipping






Monday through Friday
8:00 AM to 5:00 PM PST (pacific standard time)

Music Box Attic
8511 Canoga Ave
Canoga Park, CA 91304
Toll Free               (866) 622-8842
Direct                    (818) 255-0871
We currently use 3 different delivery services. All domestic orders are shipped via UPS (USPS for APO, FPO, DPO & PO Boxes as well as AK & HI). USPS and DHL are available for all international orders.
Delivery Estimate
Our estimated delivery date for your order is based on several key factors. Given the usual lead time of "in stock" items, we generally ship out orders within 24 hrs from the time of receipt. Any order placed on a SATURDAY or SUNDAY will ship out that following MONDAY. Please take in consideration the delivery method you choose in calculating an estimated delivery date. Orders going via GROUND can be as soon as 1 business day and up to 4 business days depending on delivery location. All order ship out of Los Angeles, CA.

Shipping Rates
FREE shipping is always available for regular priority or ground shipping. For other expedited services, we charge a single flat fee for each shipment. There are no additional fees for orders with multiple items. Please note that APO, FPO, or DPO addresses may take longer due to the nature of mail processing for these types of locations (up to 1-2 Weeks.)

U.S. Domestic Shipping Rates (UPS)

$FREE  - USPS Priority  (1 - 3 business days)

$6.99  - UPS GROUND  (1 - 5 business days)

$19.99 - UPS 3 DAY

$9.99 - 2 DAY UPS PRIME SPECIAL (usually available)

$49.99 - UPS NEXT DAY (overnight*)

* UPS Overnight Priority AM and Saturday Delivery are available for your convenience.
Please contact us for rates (not available for some locations.)


Canada Shipping Rates (United States Parcel Service)

$24.99 - Priority Service (6-10 business days)

$39.99  - Express Service (3-5 business days)


International Shipping Rates (United States Parcel Service)

$ 49.99  - Priority Service (7-14 business days)

$59.99 - Express Service (4-6 business days)

$69.99 - DHL Express Service (2-3 business days)
$29.99 - DHL Express Service (2-3 business days)(Orders $250+)


We pride ourselves by giving our customers the best experience possible. Exceptional customer service is rare these days and we rely on such services to maintain a lifelong customer. The most important aspect of such service is reassurance. All our products of the highest quality and is guaranteed to arrive as requested and is in perfect condition.
If the order is incomplete or damaged in any way, don't despair. We are here to help and will go above and beyond to get you another item immediately with a pre-paid return label for the one you have now. Please contact us via email or phone (866)622-8842 to discuss details.             
 Replacements / Exchanges 
FFirst contact us about the issue for replacement or exchange. We will immediately process and ship out the replacement order within 24 hrs. A pre-paid return label will be included in the shipment. Please use the new shipping box along with the pre-paid label to send back the exchange or damaged item(s).

Please note Custom Mechanical Movement Orders are NOT REFUNDABLE. The process to make the custom movement with a factory is very unique and your song is one of a kind and can't be returned or resold, therefore it is None Refundable.
 Returns / Refunds 
First contact us for AUTHORIZATION for a return / refund. Once obtained, please return item to the address below. Please reference original order number:
Music Box Attic
C/O Returns "order number"
8511 Canoga Ave
Canoga Park, CA 91304
Please note the following:
  • - Orders that were fulfilled as requested and arrived in perfect condition and are being returned for refund at buyer's remorse (just didn't like it) are subject to a 15% restocking fee, but we strive not to charge you any restocking fee unless item has some custom work done to it.

  • - Orders for music boxes fitted with the electronic module (custom tune/song) are usually non-refundable type of orders due to the nature of the long and tedious customization they involve. We will always try to take care of our customers and will try to get it returned no matter what. We will do all we can to satisfy your end request.

  • - Custom Made Mechanical Movements are none refundable. If you ordered one you know the process is long and everything is approved prior to ordering.
  • - Shipping costs are non-refundable
  • - Any specialty item option (e.g. Engraving, Gift Wraps) are also non-refundable.
Music Box Attic accepts Visa, MasterCard, American Express, Discover, electronic payments such as PayPal and Google Checkout. Payments made by personal check, money order or cashier's checks are accepted but need to be arranged prior to mailing. Checks are made out to MUSIC BOX ATTIC.
FULL PRIVACY POLICY HERE - Information about our customers is an important part of our business. We are not in the business of selling your information to others. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. After 30 days, the credit card details on any order placed online is automatically discarded as standard protocol. Only the last 4 digits and expiration date are kept for future reference only.

*No minimum
*within the US only


You've come to a special place, where every person is welcomed with open arms and every customer is a family member. Music Box Attic not only provides the most unique gift ideas you'll ever come across, but an unparalleled 5 star custom service experience. Our products are innovative, unique, one of a kind and completely custom created. Give the gift of music and capture the memories forever!!!!


"My music box is wonderful in everyway and the engraving beautiful. Delivery was perfect and timely."-Jennifer

"Dealing with Boris and Music Box Attic has been an absolute pleasure. His knowledge and advice ensured that I got the perfect gift for my girlfriend. Emails were answered the same day I sent them, always addressing any quest..."

"You guys really outdid yourselves, the emails were fast, the response on the phone was courteous, and the music box came in 2 days, not to mention the quality, WOW, overall much better then expected, will send all my guy fri..."


Music Box Attic
8511 Canoga Ave.
Canoga Park, CA 91304
Phone: (818) 255-0871