OPERATING HOURS AND LOCATION
Monday through Friday
8:00 AM to 5:00 PM PST (pacific standard time)
Music Box Attic
7346 Radford Ave
North Hollywood, CA 91605
Toll Free (866) 622-8842
Direct (818) 255-0871
email help@musicboxattic.com
SHIPPING AND DELIVERY
We currently use 2 carriers for all domestic and international shipments. Domestic orders with a U.S. physical street address will be shipped via UPS. P.O Boxes, APO, FPO, DPO, CANADA and INTERNATIONAL BOUND ORDERS will be shipping via United States Parcel Service.
Delivery Estimate
Our estimated delivery date for your order is based on several key factors. Given the usual lead time of "in stock" items, we generally ship out orders within 24 hrs from time of receipt. Any order placed on SATURDAY or SUNDAY will ship out that following MONDAY. Please take in consideration the delivery method you choose in calculating an estimated delivery date. Orders going via GROUND can be as soon as 1 business day and up to 5 business days depending on delivery location. All order ship out of Los Angeles, CA.
Shipping Rates
We charge a single flat fee for each shipment. However, orders consisting of multiple items (mid-size) or is oversized / overweight are subject to additional shipping fees. Please note that APO, FPO, or DPO addresses may take longer (up to 2-3 Weeks)
U.S. Domestic Shipping Rates (UPS)
$4.99 - GROUND (1 - 5 business days)
$19.99 - 3 DAY
$29.99 - 2 DAY
$49.99 - NEXT DAY (overnight*)
* UPS Overnight Priority AM and Saturday Delivery are available for your convenience.
Please contact us for rates as well as availability .
Canada Shipping Rates (United States Parcel Service)
$22.99 - Priority Service (6-10 business days)
$39.99 - Express Service (3-5 business days)
International Shipping Rates (United States Parcel Service)
$ 44.99 - Priority Service (7-14 business days)
$59.99 - Express Service (4-6 business days)
PROBLEM WITH ORDERS
We pride ourselves by giving our customers the best experience possible. Exceptional customer service is rare these days and we rely on such services to maintain a lifelong customer. The most important aspect of such service is reassurance. All our products of the highest quality and is guaranteed to arrive as requested and is in perfect condition.
RETURNS, REPLACEMENTS AND EXCHANGES
If the order is incomplete or damaged in any way, don't despair. We are here to help. Please contact us via email or phone to discuss details.
Replacements / Exchanges
First contact us about the issue for replacement or exchange. We will immediately process and ship out the replacement order within 24 hrs. A pre-paid return label will be included in the shipment. Please use the new shipping box along with the pre-paid label to send back the damaged item(s).
Returns / Refunds
First contact us for AUTHORIZATION for a return / refund. Once obtained, please return item to the address below. Please reference original order number:
Music Box Attic
C/O Returns "order number"
7346 Radford Ave
North Hollywood, CA 91605
Please note the following:
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Orders that were fulfilled as requested and arrived in perfect condition and is being returned for refund at buyer's remorse (just didn't like it) is subject to a 15% restocking fee.
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Shipping costs are non-refundable
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Any specialty item option (e.g. Engraving, Gift Wraps) are also non-refundable.
PAYMENT & PRICING
Music Box Attic accepts Visa, MasterCard, American Express, Discover, electronic payments such as PayPal and Google Checkout. Payments made by personal check, money order or cashier's checks are accepted but need to be arranged prior to mailing. Checks are made out to MUSIC BOX ATTIC.
PRIVACY
Information about our customers is an important part of our business. We are not in the business of selling your information to others. We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. After 30 days, the credit card details on any order placed online is automatically discarded as standard protocol. Only the last 4 digits and expiration date are kept for future reference only.
